Grievance Redressal Policy

This Grievance Redressal Policy is issued by Sakshi Gupta Enterprises, 56 A, Pocket B, Mayur Vihar Phase 2, Delhi 110091. Effective date: 20 September 2026. Contact: sakshi.gupta@toppers.zone.

1. How to raise a grievance

For all grievances, escalations, refunds, privacy concerns, content complaints, account issues or legal-policy questions, email sakshi.gupta@toppers.zone. Please include the user’s name, registered email/mobile number, product or event, date, description, requested resolution and relevant screenshots, order IDs or supporting material. Do not send passwords or unnecessary sensitive data.

2. Review and response

We will acknowledge and assess grievances within a reasonable period and seek to resolve them in accordance with applicable law. We may request information to verify identity, investigate facts or prevent fraud. Complex matters, third-party payment issues, security investigations and event-integrity reviews may require additional time. We may communicate the outcome, available next steps or a request for clarification through the registered contact details.

3. Escalation and mandatory rights

If a user remains dissatisfied, the user may reply to the same address requesting escalation and providing the earlier correspondence. This internal process does not limit a user’s right to pursue any statutory or regulatory remedy available under applicable law.