Refund & Cancellation Policy

This Refund and Cancellation Policy is issued by Sakshi Gupta Enterprises, 56 A, Pocket B, Mayur Vihar Phase 2, Delhi 110091. Effective date: 20 September 2026. Contact: sakshi.gupta@toppers.zone.

1. General approach

Digital products, course access, examinations and competition registrations may involve immediate or time-sensitive access. Refund eligibility depends on the specific product disclosure, whether access has been provided or materially used, whether an examination or event has commenced, and applicable law. This Policy is subject to any mandatory consumer rights that cannot be excluded.

2. Before access or event commencement

Where a user seeks to cancel before material access is supplied or before an event begins, we may consider the request according to the product page, operational costs, access status and applicable law. A product-specific refund window, if displayed at purchase, will apply.

3. After digital access or event use

Once a digital product has been delivered, activated, accessed materially, downloaded or substantially consumed, or once an examination/competition has commenced or been attempted, a refund will ordinarily not be available unless required by law, expressly promised on the product page, or approved by us for verified exceptional circumstances. Dissatisfaction with teaching style, preference or outcome alone does not automatically establish refund eligibility.

4. Event changes and duplicate payments

We may cancel, conduct, postpone, reschedule, modify or otherwise manage examinations and competitions at our discretion, subject to applicable law and reasonable notice where practicable. If we cancel an event, we may offer a rescheduled event, replacement access, another attempt, credit, refund or another reasonable remedy based on the circumstances. Verified duplicate charges for the same transaction may be refunded after review. Bank or gateway reversal times are outside our control.

5. How to request a refund

Send a request to sakshi.gupta@toppers.zone with the registered name, email or mobile number, order/transaction ID, product, reason and supporting material. We may request verification, investigate fraud or chargeback abuse, and communicate the decision. Approved refunds will normally be returned through the original payment method or another lawful method; timing depends on the payment provider and bank.